Privacy Policy
Volna Radio ("we", "us", or "our") operates this website and mobile application (the "Service"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using the Service, you agree to the practices described below.
1. Information We Collect
We collect the following categories of information:
- Account data — name, email address, phone number, date of birth, gender and profile photo that you provide when you register or update your profile.
- Content you share — messages, files and images you send through the studio chat, as well as your likes and listening preferences.
- Technical data — IP address, device and browser type, and log data automatically generated when you interact with the Service.
2. How We Use Your Information
We use the information we collect to:
- provide, maintain and improve the Service;
- create and manage your account and personalize your experience;
- operate the studio chat and respond to your requests;
- send you service-related notifications;
- ensure security and prevent abuse;
- comply with legal obligations.
3. Sharing of Information
We do not sell your personal information. We may share it only with:
- service providers who process data on our behalf (e.g. hosting and push-notification services) under confidentiality obligations;
- authorities when required by law or to protect our legal rights.
4. Data Retention
We keep your personal information only for as long as necessary to provide the Service and for legitimate business or legal purposes. When you delete your account, we remove or anonymize your personal data unless we are required to retain it by law.
5. Cookies and Local Storage
We use cookies and browser local storage to keep you signed in, remember your preferences and analyze how the Service is used. You can control cookies through your browser settings, though some features may not work without them.
6. Security
We apply reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
8. Children's Privacy
The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, contact us at:
- Email: welcome@volna.ae
- Phone: 058 696 103 2
- Address: Zentral Building, Trade Center Second, Dubai, UAE